Privacy

What we do with your details and photos.

Who we are

Living Pet Portraits, 13 Filkins Lane, Chester CH3 5LG, United Kingdom. Contact: hello@livingpetportraits.co.uk.

What we collect

Your name and email; your dog's name, breed and description; the photos you send, including photos of your room if you choose your own room; and which picture you choose. If you ask us to tell you when our photo frame is ready, your email address. Your order page uses one cookie to keep you signed in; it holds only your email address, signed so it cannot be changed, and is not used for anything else.

Why

To make and deliver your portrait and to talk to you about your order; the lawful basis is the contract between us. If you asked to hear about our photo frame, to email you about it; the lawful basis is your consent, which you can withdraw at any time by replying to any of our emails.

When you choose your portrait, you can also tick a box to let us share your dog's portrait and film on our website and social media, and, separately, the photos you sent. Both are optional and unticked to start with; if you leave them, we never share anything from your order. If you tick them, we make a short video and a post from your order, which we may publish with your dog's name and breed, but never your name or contact details. The lawful basis is your consent. If the portrait is a gift, the person ordering can only agree for the portrait and film, after checking with the dog's owner; we don't share the photos of a dog given as a gift. You can change your mind at any time on your order page or by emailing us: we then delete what we made from your order at once and take down anything we have posted.

Who else handles it

Your photos are stored by Cloudflare (in the EU) until our server collects them, and your finished portrait is kept there for a year for you to download. Our server is rented from Oracle Cloud, in its London data centre. To make your portrait we use AI services: Google Gemini (the pictures), Anthropic Claude (checking your photos) and fal.ai (bringing them to life). Emails are sent through Resend, and your emails to us arrive in our Zoho mailbox. Payments are handled by Stripe; we never see your card details. If you order from outside the UK, your payment is handled by Link (a Stripe company), which sells the portrait on to you and so also receives your name, email address and billing address. Some of these companies are based in the USA, so your photos and details may be processed there.

How long we keep it

Your photos are deleted from our website as soon as our server has them, and from our server, with the pictures made from them, 30 days after your portrait is delivered. Your finished portrait and your order details (your name, email address and your dog's name and description) stay on your order page for a year so you can download it, and are then deleted. Orders that are never paid are deleted, photos and all, after a day or so. We keep the sales records the law requires for our accounts, without your photos. If you asked to hear about our photo frame, we keep your email address until you tell us to stop. If you let us share your dog, the video and post we make from your order (and, only if you agreed to it, your photos within them) are kept, with a record of your agreement, until you change your mind.

Your rights

You can ask to see, correct or delete your information at any time by emailing us. If you are unhappy with how we handle it, you can complain to the Information Commissioner's Office (ico.org.uk).